Wolford Reviews

I would avise anyone NOT to buy off the Wolford online shop. If you must buy this brand but local or off a reputable supplier. It has been a month since I paid for my online order, monies were taken immediately from my account, it was never despatched, no tracking number was ever provided. Despite numerous emails the so called customer service will do nothing, and will not refund me so I have to pass this over to my bank to reclaim the money taken. I phoned the customer service number provided and had the misfortune to speak to a very rude and unhelpful woman called Rebecca. I wish I had read the reviews on this dreadful company before I ordered. Save your money and time folks, avoid Wolford.com.

I have ordered about 3 and half weeks ago a few items from the UK online shop and the shipment hasn't arrived. Wolford customer Service claims that it is stuck at customs and refuses to cancel my order and refund me. They aren't offering any other solution. If I hadn't contacted them I would know where the parcel is. All other companies will contact their customers and let them know about a possible delay and offer solutions. Very bad experience.

Company has taken my money but have not dispatched the item even after weeks and I have repeatedly been denied a cancellation and refund which is not only a breach if my consumer rights but is out and out theft! Avoid this company at all costs!

Wacht out! Don´t buy! They promise free returns on the website but put no return labels in the package, when asked they tell you to send the return items at your own cost and you will get a voucher. After that no replies at all. It clearly says on both the english website and the swedish that the offer free returns but it is not true. Such a classy brand has sadly turned into a scam. Must be the people running it. Don´t buy. You will not be able to make a return unless you pay for it yourself. That would be ok if the information was that but it is not. I have read a lot of reviews about the company and they do the same to other customer as well. I´m filing a complaint. You should do the same if you experience the same. I also opened a package to try a pair of tights and they immediately got a run. I don´t even bothering sending that one back. I threw it and now I just want to send the rest of them back since I ordered quite a few to have in my wardrobe (tights for all together 200 Euro). I will file a complaint to get my money refunded including the shipping cost. Do the same if you are affected. They don´t have the right to refuse the free return they promise on the webpage. Search for consumers right and the European Commission on the internet and you will find an easy way to file a complaint at no cost